Returns & Refunds
Something wrong with your Bazz.pk order? Please check your items after delivery and contact us if you need help.
When You Can Request a Return
Contact us within 7 days of delivery if:
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Your item arrived broken or damaged.
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The product does not work properly.
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You received the wrong item or parts are missing.
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The item is different from its product description.
Returns only because you changed your mind are not accepted. Damage caused by misuse or normal wear is not covered.
How to Request a Return
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Message us on WhatsApp at +92 336 1985798.
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Send your order number, a short description of the problem, and clear photos of the item and packaging. A short video may help show a fault.
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Wait for our return instructions and the correct return address before sending the parcel.
Packing Your Return
Return all parts and accessories you received. Pack the item safely, using the original box if available.
Opening an item to check it does not stop you from reporting a fault. Please stop using it if you notice a problem.
Return Delivery Charges
For approved returns under this policy, Bazz.pk covers the agreed return delivery cost. If your whole order is returned for a covered problem, we also refund its original delivery charge.
Refunds and Replacements
After checking your return, we will arrange a refund or a replacement, as agreed with you. Replacements depend on stock.
A refund covers the amount you paid for the returned item. Approved refunds are sent within 7 working days after we receive and check the returned item. Working days exclude weekends and public holidays.
For Cash on Delivery orders, we agree a bank transfer or mobile wallet refund with you. Other refunds go back to the original payment method where possible. Your bank or payment provider may take extra time to show the money.
Need Help?
WhatsApp: +92 336 1985798
Bazz.pk, Islamabad, Pakistan
This policy does not limit your rights under applicable consumer law or any valid product warranty.